Support
Frequently Asked Questions
Answers for guests booking a stay and landlords considering letting with us. Can't find what you're looking for? Get in touch below.
For Guests
Booking & Payments
Every Sora stay is booked and paid for directly with us — no third-party checkout, no phone calls needed.
Browse our properties, choose your dates on the property’s live availability calendar, and book directly on the site. You’ll need a free Sora account with a verified email address to complete a booking.
Yes. All payments are processed by Stripe, one of the world’s leading payment providers. We never see or store your full card details.
Your booking is held while you complete payment, and your card is charged in full at the time of booking to confirm your reservation — there’s no separate deposit stage.
The nightly rate shown includes cleaning — there are no hidden charges added at checkout for a standard stay. Optional extras, where a property offers them, are shown and itemised before you pay.
Cancellation terms are confirmed on your individual booking. As a general rule, cancellations made within 14 days of check-in may not be eligible for a refund. Full details are set out in our Terms & Conditions.
For Guests
Your Stay
What to expect once your booking is confirmed, from check-in to check-out.
For some stays, our booking system runs a quick identity verification step for security — both yours and the property’s. If required, you’ll receive a link by email after booking; it only takes a couple of minutes.
Once your payment is confirmed, you’ll receive a booking confirmation by email. If identity verification is required for your stay, your check-in details follow automatically as soon as you’ve completed it — so it’s worth doing that step as soon as it arrives, well ahead of arrival.
Minimum stay length varies by property and by date — it’s shown directly on the booking calendar when you select your dates, so you’ll always see it before you book.
Yes — sign in and visit your member dashboard to see all your bookings and their status at any time.
Get in touch and our team will help directly — see the contact details below.
For Landlords
Letting Your Property With Sora
A short overview — our Airbnb Management and Guaranteed Rent pages go into full detail on each model.
Airbnb Management is fully-managed short-let hosting — we handle everything and you earn based on real performance, with higher upside. Guaranteed Rent pays you a fixed monthly amount regardless of occupancy, so we take on the void-period risk instead of you. See the full comparison on each page.
Guest messaging, cleaning, check-ins, pricing, maintenance coordination and listing management — the day-to-day running of the property, so you don’t have to.
Our management fee is tiered by contract length — the longer the commitment, the lower the rate. Exact figures are confirmed as part of your free, no-obligation valuation.
We offer flexible, 6-month and 12-month terms — you choose the commitment level that suits you. Full terms are set out at your valuation, before you commit to anything.
Wherever your property is in the UK — get in touch for a free valuation and we’ll confirm what’s achievable for your specific location.
Trust & Safety
Trust & Safety
A few of the things we do behind the scenes to keep bookings safe for everyone.
Every Sora property is hand-selected, professionally furnished and managed to a consistent standard by our own team — what you see is what you get.
Yes — registering a free account with a verified email address is required before booking. It’s how we keep your booking history in one place and confirm it’s really you at checkout.
We only collect what’s needed to manage your booking and stay, and we never sell your data. Full details are in our Privacy Policy.
Email us directly — see the contact details below — and a member of our team will get back to you.
Still Have a Question?
We're happy to help
Reach us directly, or if you're a landlord, get a free property valuation.